HANDS-ON PROPERTY CARE
Customer care excellence is at the core of our brand values. We dedicate both an internal and external Vacation Expert to each property to ensure both you, the homeowner, and your renters have a point of contact 24/7.
From on-site inspections to completion of repairs, our licensed property managers are hands-on. If there’s an issue, our property managers are always first onsite to assess and attempt to resolve it to save on maintenance expenses. Your licensed manager is running point on everything in your property for a level of care that is unmatched.
Each of our fourteen full-time property managers is responsible for the daily care of a specific set of homes. This means your home is being inspected when it’s vacant as well as multiple times before each guest arrival. In addition, all of our housekeepers and maintenance personnel are licensed South Carolina technicians. All this extra care ensures your home and investment are protected.
We make sure you’re getting maximized revenue in many ways such as: dynamic pricing, minimizing owner expenses, constant analytics, and robust marketing initiatives.
Dynamic pricing has become our key to successful revenue management. We are adjusting rates on a daily basis on the extensive data, and our past experiences. The market analysis, along with dynamic pricing, allows us to remain competitive even in the peak season. Using the data we’re able to fully maximize revenue throughout the year. And in shoulder seasons we optimize rates and availability to fill in the gaps.
We are constantly making the effort to find ways to decrease owner expenses. Departure cleaning is a necessity to ensure all properties are in rental-ready condition. Historically this was a cost that fell on our property owners. Now we have chosen to build departure-housekeeping costs into the rental rate, which adds roughly 5% to our owner’s net income.
In addition, we have a robust annual marketing budget for each property to make sure high exposure on over 20 website channels including VRBO and Booking.com.
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