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Addressing Your Guests’ Concerns During and After the COVID-19 Pandemic

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Going into summer 2021, many of us are optimistic that we’ll be able to travel and do the things we love. But the pandemic continues, and our travel plans might not look as “normal” as we’d like them to. 

As a vacation rental owner, it will be important for you to understand guests’ concerns and make them feel as safe as possible. Below, we look at how you can help your guests during and after the pandemic.

Keep Guests Up To Date On Travel Restrictions/Mask Mandates

For the better part of a year and a half, we’ve tried our best to follow the rules and save lives. That hasn’t always been easy, as every state and country adopted its own mask mandates and travel guidelines. For a visitor, your area’s rules and expectations may be hard to decode. And those rules could change right as your guest is packing their bags. 

Throughout the pandemic, it will be important to have more frequent communication with your guests. Let them know the local expectations for mask-wearing and quarantining, if applicable. Even if there are no travel restrictions in your state or country, it’s still important to let guests know. That way, they can start their trip with some peace of mind.

If you’re more of a hands-off rental owner, now might be the time to consider adding a property manager to your team. These professionals handle most of the day-to-day interactions with your guests. Look for a property manager who earns high marks for clear communication and fast response times. Your guests will greatly benefit from these services.

Heightened Need For Cleanliness 

Visitors expect a rental to be clean. They’ve also grown accustomed to being offered hand sanitizer and hand wipes during their stay. Having these available helps your rental live up to the new, heightened expectations of your guests.

You can also consider offering renters prepackaged reusable masks. You can buy heavy-duty face coverings like the KF94 in bulk online for about a dollar per mask. Purchasing a high-end option shows you take each visitor’s health seriously. And because these masks are prepackaged, your guest will know they’re clean and safe to use. 

Some people are still trying to practice social distancing. For them, this is an important part of cleanliness. Forbes recommends vacation rental owners “consider installing online contactless check-in solutions, smart locks or key lockboxes.” We definitely recommend these steps, too, if it is within your means.

More Considerate Cancellation Policies 

As of writing, the vaccine rollout is continuing at a steady rate in the United States, and infections are down in the country. However, the situation could change at any moment, and the picture looks much different right now in other countries. Be respectful of your visitors’ circumstances by offering a more lenient cancellation policy in 2021. It’s the right thing to do, and it also helps you gain respect from potential renters.


Final Thoughts 

Nothing has been easy over the last year and a half. But if you keep visitors in the loop about travel restrictions, maintain a high level of cleanliness in the rental, and offer a compassionate cancellation policy, your renters will be in the best position possible.

Want to help guests who are practicing social distancing enjoy their trip even more? We recently wrote about the best at-home entertainment options for your vacation rental.

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